What services do you offer?
ITZONE provides a wide array of services, including, sales of refurbished laptops and computers. We also cater for hardware diagnostics, software troubleshooting, virus removal, data recovery, screen replacement, and custom PC build services.
How long does a typical repair take?
Repair times vary based on the complexity of the issue. Minor software problems may be resolved within a few hours, while hardware repairs may take longer. Our commitment is to provide accurate estimates during the initial assessment.
Do you offer on-site services?
Yes, we do offer on-site services for certain issues. Feel free to reach out to our support team to discuss your specific needs and to schedule a convenient appointment.
What types of devices do you repair?
Our years of technical experience has made us proficient in the repair of laptops, desktops. We are well-versed in handling diverse brands and models.
What are your pricing policies?
We believe in transparency and fairness. Our pricing is based on the specific problem identified during the diagnosis phase. We charge a £15 for diagnosis, if we are able to repair your fault, this will be dedicated of the total cost of repair. A detailed cost estimate before commencing any repairs. There are no hidden fees—just clear and upfront pricing.
Do you provide warranties on repairs and refurbished devices?
Absolutely. Most of our repairs come with a warranty, and our refurbished laptop and desktops are backed by a guarantee as well. The duration of the warranty depends on the repair type or the device or model being purchased. Our team ensures you are fully informed of all warranty details before proceeding.
How can I track the status of my repair?
Stay informed about your repair by reaching out to our customer service team. We provide regular updates and notify you promptly once the repair is completed, ensuring a transparent and seamless experience.
How is customer data handled during repairs?
Your privacy and data security are paramount. Before initiating any repair, we discuss potential data risks and seek your consent. Wherever possible we encourage you to back up your data prior to any repair. If data backup is necessary, it is performed before the repair process. This process is chargeable and depends on the amount of data involved. We adhere strictly to confidentiality and privacy standards.
What payment methods do you accept?
For your convenience, we accept various payment methods including credit/debit cards and cash. We aim to make the payment process smooth and hassle-free.
How can I maintain my device to prevent future issues?
Proactive device maintenance and regular servicing is key. Our team offer guidance on regular software updates, antivirus protection, and proper handling to prolong the lifespan of your device. Personalised advice is available during your visit.