1. Welcome to ITZONE LTD. By accessing or using this website to place your order(s), you agree to adhere to the following terms and conditions. The following content is subject to change without notice.
  2. The term ‘ITZONE’, ‘ITZONE LTD’, ‘ITZONELTD’ or ‘We’ refers to the owners of the website and business. The term ‘Customer’ or ‘You’ refers to the user or viewer of our website.

CONDITION OF SALE (REFURBISHED)

  1. ⁠Refurbished items sold to the customer may have minor scratches, dents, or aesthetic defects that will not affect the system’s performance. Customers should check and satisfy themselves before electing to purchase a used item or system by reviewing product specifications and photos. We do not warranty used consumable parts within used systems, such as laptop batteries. We can only state that they hold a charge at the time of purchase or advise if not working. Similarly, hard drives and SSDs will be in full working order and health-checked at the time of purchase but will wear over time and require replacement. We strongly recommend employing a secondary means of backup, either through cloud services or an external drive. The wear of batteries and hard drives is entirely dependent on their use by the end user.

WARRANTY

  1. ITZONE supplies a 90 day Return to Base warranty to all goods, unless otherwise stated within the product description.
  2. Warranty claims will be resolved firstly through liaising with the customer to see if a resolution can be advised remotely. Secondly, options of repairs or replacement, the most suitable option will depend on the severity of the fault and the feasibility of the repairs to be done.
  3. Only the fault liaised between ITZONE LTD and the customer shall be considered for repair under our warranty.
  4. It is your sole responsibility to select the equipment to match your choice for its intended purpose.
  5. The warranty will not cover the following:
    a. Limited durability items: Goods that are subject to wear and tear such as mouse, batteries, etc.
    b. Accidental damage: Through neglect or misuse e.g. Screen scratches, broken hinges, etc.
    c. Physical damage: Damage occurred through transit or through customer handling e.g. broken plastic parts, obstructions in ports, damage to ports, etc.
    d. Liquid damage: This would fall also under neglect and misuse e.g. drink spillages, etc.
    e. Software issues: Installation of programmes or links that have led to virus or data loss.
  6. All our laptops come with minimum battery performance. We expect all laptop batteries to last for 1 hour minimum when you receive your item. We test all items extensively before we ship them to you but as batteries are classed as a consumable it is to be expected that they will naturally degrade over time. For this reason, batteries are not covered as part of the 90 days warranty.
  7. It is your sole responsibility to backup (remote,  online or external hard drive)  any data / personal files / images and additional software you have installed.
  8. We understand your desire to get up and running swiftly. That’s why all our laptops, PCs, and MacBooks are fully configured with the necessary operating system, drivers, and updates right out of the box. However, if you do run into any issues while setting up, our team is here to assist you. Enjoy complimentary telephone and remote support for the first 14 days to ensure a smooth start.
  9. Warranties do not cover damage, falls, liquids, tampering, or other inappropriate use of hardware by the end user or customer. Evidence of misuse will void any warranty or agreements. Any fault that occurs outside of misuse, such as RAM, Hard drive, Screen, or Keyboard failure, within the warranty period offered, shall be rectified, repaired, or resolved appropriately. If these are not possible, a refund or like-for-like specification replacement will be considered and agreed upon with the customer. Customers must retain their invoice receipt as proof of purchase and warranty offered.

FAULTS & RETURNS

  1. It is the customer’s responsibility to ensure that the goods and packaging are returned in the condition they were sold, along with the invoice as proof of purchase with ITZONE LTD.
  2. ITZONE aims to repair and return goods within 5 full working days from receipt of return, however depending on the severity of the fault it may require longer. The customer would be notified of any extended time required.
  3. Only the fault liaised between ITZONE LTD and the customer shall be considered for repair under our warranty.
  4. If the fault is not what it is claimed to be or other unclaimed faults or damage present themselves during the review and diagnostic process, then a fee of a discretionary amount will be charged to cover any degradation of condition, shipping and labour costs.
  5. Refurbished items carry a standard 90 day Return to Base hardware warranty. Any new parts we use to complete repairs would carry their manufacturer’s warranty.
  6. Before returning your laptop or PC, it is your sole responsibility to backup (remote, online or external harddrive) any data / personal files / images and additional software you have installed. It will be your responsibility to reinstall any data or software upon return of your device.

REPAIRS, REPLACEMENTS & SERVICING

  1. ⁠For repairs, if ITZONE discovers additional faults or issues during the review or repair process, we will advise the customer as soon as possible. New or additional faults identified after the signing of this agreement will be charged separately. ITZONE will advise the customer before commencing any additional work. The backup of personal data is entirely the customer’s responsibility prior to instructing us for any works. We strongly recommend employing a secondary means of backup, either through cloud services or an external drive. While every care will be taken, we are not responsible for data loss during any investigations or repair works instructed by the customer.
  2. ITZONE does not offer any warranties for software installations (including but not limited to all software listed in the report).
  3. ⁠Software installed as part of equipment (PC or Laptop) sold to the customer or as part of repairs is checked by ITZONE before handover and, if requested, demonstrated to the customer. Once the customer has left the premises, the use of software (Windows, supporting software, etc.) is entirely the customer’s responsibility. Any new software faults after collection will be treated and charged separately (we reserve the right to refuse).
  4. ⁠Microsoft does not offer end-user warranties for their Windows operating systems. ITZONE will only warranty and cover parts and repairs that have been agreed to in advance and in writing with the customer.
  5. New parts are warrantied for 12 months from the date of purchase. Refurbished or used parts or systems (PC Desktop, Laptop, Monitor, Keyboard) are warrantied for 90 days where indicated to the customer at the time of purchase. If nothing is indicated, there are no warranties, and the item is sold as seen.
  6. The user is entirely responsible for their use of software and any user-created errors or problems after collecting their machine. ITZONE shall not be responsible for rectifying such faults.
  7. ⁠ITZONE shall not take responsibility for any unrelated or newly arising faults on the same laptop or PC desktop after user collection. These will be treated and charged separately, if ITZONE can repair them.
  8. All user-created errors to software or hardware, including deleted files, damage to components, knocks, drops, liquid spills, etc., are the complete responsibility of the customer. ITZONE shall not be liable for these whatsoever.
  9. ⁠ITZONE will charge a diagnostic fee starting from £20 to investigate any repair works on a PC or Laptop. A quote will then be provided for repair or remedial action of the fault.

RETURNS POLICY

  1. To initiate this process, please email [email protected] to receive a Returns number in accordance with our returns policy. Without a valid Returns number, ITZONE regrets to inform that returns cannot be accepted. We also reserve the right and at our discretion, to not accept returns even after liaising with the customer.
  2. Returning items must be shipped at the customers expense, preferably within 48 hours of approval. Goods must be returned in the original packaging, undamaged alongside any original accessories or documentation related to the manufacturer. All labels, especially warranty labels are to remain intact on the product. A refund may be declined if the goods are found to be tampered with.
  3. For returns, we highly recommend the use of couriers that provide full tracking, insurance cover for loss or damage and proof of collection and delivery. ITZONE will not accept liability for loss or damage of goods in transit.

REFUND POLICY

  1. If you are not satisfied with your purchase, ITZONE offers a 14-day return policy for our products. You may return the goods to us within 14 days of receipt for an exchange or refund.
  2. Any refunds are subject to the condition of the product upon return. ITZONE reserves the right to adjust the refund amount to reflect the product’s condition and its potential resale value.
  3. Refunds will be processed within 14 business days of receiving the returned goods at our facility

PAYMENTS

  1. Customer payments are via PayPal only, where the customer’s payment address matches the delivery address.
  2. Should customer payments fail to be verified by PayPal and reserve the stock, then ITZONE accepts no responsibility for loss caused should the item become out of stock or no longer available.

SHIPPING & DELIVERY

  1. ITZONE shall endeavour to dispatch orders within one to two working day(s) of the order placement. 

    Upgrades
    We offer upgrades on our laptops & PCs, if you are Interested in upgrading your laptop order then please feel free to send us a message in advance of your order, so we can factor this in for you and provide a revised cost, upgrades options we provide:

    • SSD
    • Memory
    • Software Installation (e.g. Windows, Supporting Software)

  2. Deliveries within the UK mainland are completed by either DPD, Parcelforce or Royal Mail. Orders are dispatched between Monday to Friday, excluding bank holidays. If your location is not recognised by the given couriers, we are unable to provide a delivery service. In that case, we will contact you. If you require your order urgently, please contact us via our website WhatsApp chat, or [email protected] or 0121 663 1821. We can arrange urgent or Saturday deliveries for £25.
  3. In the instance that a tracking number is issued, the item can be tracked accordingly at the courier’s website. For more information or to track a parcel please visit the corresponding courier’s website.
  4. Deliveries may require a signature or an image for proof of receipt You should ensure someone is at the given address to accept the delivery. 
  5. For shipping and delivery, we use couriers that provide full tracking, insurance cover for loss  and proof of delivery. ITZONE will not accept liability for loss of goods in transit, at delivery or your collection from a designated shipping collection point. Any issues arising will be directed at the shipping and delivery agents.
  6. ITZONE will charge an additional fee for a re-delivery, if the initial delivery and subsequent attempt(s) to the stated address are unsuccessful and is returned to ITZONE by the courier. 
  7. If goods are damaged or lost in transit, this must be reported to the corresponding courier and within their elected timeframe.  Also you are to report to us of any damages or loss within this timeframe. Else ITZONE will not bear any costs or responsibility for the replacement of those parts.
  8. In the instance of missing parts from your package, this must be reported within 48 hours of delivery, else ITZONE will not bear any costs or responsibility for the replacement of those parts. 
  9. ITZONE accepts no responsibility for delayed deliveries where the courier services are at fault once the goods have been dispatched.
  10. Delivery charges are shown and added to your bill at the checkout. These charges are based upon the size, weight, number of items and delivery method. ITZONE reserves the right to amend these charges should extra costs incur. You will however be notified by email or phone prior to any charge taken and goods being dispatched. 

GENERAL USAGE POLICY

  1. ITZONE is the owner of all content on this website. This material includes, but is not limited to, text, images, logo, the layout of the website and design, digital downloads, etc. Our intellectual property is not to be reproduced or used without prior permission.

  2. The site or any of the content may not be used, produced, sold or otherwise for any commercial purpose without prior consent.

  3. The content of these pages of this website is for your general information and use only.

  4. The maximum liability of ITZONE to any customer shall be limited to the purchase price in question. We shall not accept liability any direct, indirect, incidental, consequential, or special damages arising out of or relating to the use or inability to use our products.

  5. The terms and conditions above shall be construed and governed in accordance with the laws of England.

  6. Any dispute arising out of such use of the website shall also be subject to the above.

  7. These terms and conditions do not affect your statutory rights as the direct buyer from ITZONE.

Updated December 2024.